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Thank you for visiting computerultra.com! We have thousands of exciting computer products available at very low prices. We want your first buying experience to be a good one, so we have designed the following links to help ensure a smooth shopping experience!
Having a problem shopping on the site? If you are having a shopping problem like the following:
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If the suggestions below do not solve the problem, please contact us at: sales@computerultra.com. Please tell us what step in the ordering process you were at, the time of day you experienced the problem, the browser (ex. Netscape, IE, AOL, etc.), and the version (ex. 4.5, 5.0, etc.) you are using. Thank you for shopping with us! Internet Explorer v4.0 To enable cookies:
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Q: What forms of payment do you accept? A: At this time, computerultra.com accepts the following payment methods: VISA, MasterCard, American Express, COD (Cash On Delivery), Money Order, Visa/MasterCard DebitCard We regret that we cannot process orders requesting company check, personal check, or other payment methods not listed above. We do not charge your credit card for an item until it is shipped. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Q: Is it safe to use my credit card? A: computerultra.com guarantees that every transaction that you make with us through our web site will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shipping at computerultra.com. Please see our Security Statement for more details. Q: How much do you charge for shipping and handling? A: We charge a shipping fee based upon the shipment method that you select at Checkout. We currently offer three shipping methods: UPS Ground, FedEx Next Day, and FedEx Saturday delivery. We charge a handling fee on most orders to help cover our warehousing, order processing, systems and overhead costs. This fee is calculated at Checkout based upon your order size. Q: Why do you or don’t you charge sales tax? A: Most provinces require
that taxes must be collected on sales transactions between residents
and merchants that are both physically located in that province.
Q: What is your return policy? A: At computerultra.com, we want very much want you to have a satisfactory shopping experience with us. Occasionally, an item will need to be returned and we have tried to make that process as simple as possible. To read our detailed Return Policy, click here.
Computerultra.com guarantees that every transaction that you make with us through our web site will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shipping at computerultra.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We feel confident in making this guarantee because our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal data including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. To use this option, you must have a browser that supports SSL (ex. Microsoft Internet Explorer, AOL, or Netscape Navigator). Due to the frame layout of our shopping cart and checkout web pages, a secure connection icon may not appear in your browser window. This occurs because the outer frame information (the computerulta.com, banner advertisements, etc.) does not require SSL security and would significantly increase the wait time during the checkout procedure. However, as stated above, all pertinent ordering information is encrypted using the state-of-the-art SSL technology and is secure from tampering by outside sources. In addition to our encryption standards, your computerultra.com account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. computerultra.com can not be held responsible if you disclose your account password to other individuals.  BBB
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at computerultra.com possible and to enhance your overall shopping experience. In order to do so, we use “cookies” to store information about you. A cookie is a small amount of text that is sent to your browser from a web server and stored on your computer’s hard drive. If you agree by configuring your browser to accept cookies, then your browser adds the text in a small file. We use this information to tell us that you have visited the site before and keep track of the items in your shopping cart. They are also used to help us simplify and enhance your shopping experience with us by delivering content specific to your interests and activity on computerultra.com. When you set up an account with us and/or later in the shopping experience, we may also request additional profile information for (but not limited to) online surveys, identification verification, computerultra.com promotions, and internal marketing profiles. In the course of using our site, we automatically track certain information including your IP address, what browser you are using, and the URL you just came from. We provide users with information necessary to facilitate the submission of Quote Requests and Quote Responses between Buyers and Sellers. This information is described to you before you submit the data. Contact information of Buyers who submit Quote Requests is only released to Sellers with the consent of the Buyer. Such contact information can include, at the option of the Buyer, the contact name, company name, email address and phone number. Contact information of Sellers is only released to Buyers with the consent of the Seller through the Quote Response process. We do not sell, trade, or rent your personal information to others. In some cases, we share a limited amount of information with the manufacturer of the product you purchased. This information is limited to product type, product quantity, serial number(s), customer name and customer address. Computerultra.com reserves the right to use your account information for marketing efforts with our business partners. Based on your visits to the computerultra.com site, we may also use information from your account to generate statistics and aggregate reports for internal use which may be shared with subsidiaries, licensees, affiliates, successors and others with whom we have a business relationship. In any such statistics and reports, your identity will be anonymous, and they will not include any personally identifiable information. |
